GENERAL SITE QUESTIONS
MY PAGE DOESN'T DISPLAY CORRECTLY.
If DivineCaroline.com pages do not display correctly for you, we recommend that you first close your browser and try the page again. If that doesn't work, please check to make sure that you have a current version of your browser. For most browsers, you can go to the vendor's web site (ie: Microsoft Internet Explorer, Mozilla Firefox, Netscape Navigator) and download the most recent version.
I'M HAVING TROUBLE PRINTING/SAVING A PAGE.
PRINTING: Most pages on DivineCaroline.com have a ‘Print’ button, which will take you to a printer-friendly page. If that is not available, you can print the page simply by pressing the 'Print' button on your browser or choosing 'Print' from the 'File' menu.
SAVING: If you wish to save a page for future viewing, we recommend that you either use the 'Email This' function to email the story to yourself or add the page to your Bookmarks or Favorites.
I'M HAVING TROUBLE WITH FLASH, REALPLAYER, OR WINDOWS MEDIA PLAYER.
Flash, RealPlayer and Windows Media Player are called plug-ins. Plug-ins are software programs that expand your Web browser's functions. On DivineCaroline.com, for example, we my use Flash animations. In order to view these mini-movies, you must have the Flash Player plug-in. Other plug-ins allow you to listen to sound files, zoom in on images, and take advantage of other special features. Any time we include a file that requires a plug-in, we warn you in advance and tell you how to obtain the plug-in software. In most cases, plug-ins are available for free if you are willing to download them from the maker. Be sure to follow the instructions carefully to make certain that your computer is compatible with any plug-ins you download. You can download plug-ins at these locations:
THE SITE IS LOADING SLOWLY.
If you find that our site is running very slowly, you might try returning in an hour or two. Even if our site isn't overloaded, the overall amount of traffic on the Internet can slow everyone down at times. If all web sites that you visit are slow, you may want to consider getting a faster modem or high-speed Internet access.
Expert Tip: You don't need to wait for a page to finish loading before clicking on hyperlinks. As long as the mouse pointer changes to a finger, the link is active.
HOW DO I CHANGE MY E-MAIL ADDRESS FOR NEWSLETTERS?
You may change your e-mail address by updating your profile with our online customer service center. To access the online customer service center, click on the link titled "Update Your Profile" from the top menu bar of the site.
HOW DO I FIND MY PASSWORD?
You may have your password e-mailed to you by logging onto the online customer service center. Passwords are case sensitive so be sure to copy or type exactly what you see in the email.
To access the online customer service center, click on the link titled "Update Your Profile" from the top menu bar of the site.
You may also click on a "log in" link and typing in your e-mail address in the "forgot your password?" field. Your password will be e-mailed to you.
CAN I CHANGE MY PASSWORD?
You may change your password by logging onto the online customer service center. To access the online customer service center, click on the link titled "Update Your Profile" from the top menu bar of the site.
HOW DO I SUBSCRIBE TO E-MAIL NEWSLETTERS?
To subscribe to newsletters, click here. Check the boxes of the newsletters you wish to receive. Once you click submit, you are subscribed to your chosen newsletters.
CAN'T FIND WHAT YOUR LOOKING FOR?
To receive additional support and information email us at firstname.lastname@example.org