I just want to start off by saying that these ten statements are in NO way insulting to any of the customers I’ve served. I love my job, my co-workers, and especially my customers, especially the regulars! Without all of my devoted customers I’d be out of a job. So again coffee shop customers, please do not take any of these personally. If it wasn’t for you guys I’d have nothing to talk about when I get home.
10. You throw your money at us and leave before we even open the register.
Not only does it make us feel like we’re not fast enough for you (which we do try to be!), but a lot of times customers end up accidentally not leaving enough money. QUICK FACT: Not all coffee shops (even if it’s the same chain like Starbucks or Dunkin’ Donuts) have the same prices so don’t just assume.
9. You steal money from our tip jars because you don’t have enough money.
First of all, we get paid minimun wage for a pretty fast-paced, messy job. Those tips are our saviors! There what we work the hardest for. We deal with some of the longest coffee and sandwich orders possible but we smile through them for the extra dollar bill. Second of all, it’s just plain rude. How would you feel if we stole some of your paycheck? It’s pretty much the same thing. It’s money we worked hard for.
8. You complain about the prices.
As said before, not all coffee shops have the same prices so if one place has higher prices than another please don’t complain about it to the employees. Although we would like them to be changed just as much as you do, we unfortunately have no control over them. We just press a couple of buttons and hit subtotal.
7. You leave your trash at the front counter.
Yes, it is our job to clean up after our customers but sometimes the place can be covered in coffee stained napkins and empty straw wrappers. We make sure that the trash receptacles are always clean, empty, and conveniently placed, so please use them. We would hate customers to think we serve food and coffe in a bacteria covered pig pen. Plus, you’d be surprised to how many clean freaks work at coffee shops.
6. You order coffee but forget to say iced.
Yes, we understand it happens. As employees, we forget your order every once and a while. But just so you know, if you order a coffee and don’t say iced we will give you hot coffee 99.9 percent of the time. Even if it’s summer time and it’s 98 degrees out, we will still give you hot coffee.
5. You make a mess in the bathroom.
Yes, we know it’s a public bathroom and you probably will only have to use it one time until we’re forced to clean it, but that’s no excuse to pee on the toilet seat. At the end of the day, some poor employee is going to be forced to clean up the toilet paper all over the floor and scrub the pee off the toilet seat so please, make their day a little easier by treating it as if it were your bathroom at home (minus sitting on the toilet seat, you might want to avoid that).
4. You complain about your coffee but won’t let us fix it.
We hate it when people mess up our orders when we go out just as much as you do so if we do mess up your coffee, let us and know and let us fix it! I can’t tell you how many times customers have complained about their coffee but won’t let me re-make them. We don’t get in trouble for re-making a coffee because we messed up the coffee the first time so don’t think your causing us trouble. We want you to enjoy your coffee!
3. You’re on your cell phone while giving your order.
We love talking to our customers and we can’t do that while you’re on your cell phone. Believe it or not a lot of us truly do care about how you’re doing when we ask so give us the chance to ask. But if you really need to be on your cell phone at least say hello and goodbye.
2. You don’t believe us when we say that we really did give you decaf.
If we remember (which we almost always do) that you ordered decaf, we will give you decaf so please don’t ask us if it’s decaf a million times! We understand that some people can’t have any caffeine and we respect that. However, here’s a little secret. Although we will never give you regular if you order decaf, we might (like 0.05 percent of the time) give you decaf if you order regular. And trust me, we hate doing it.
1. You talk down to us because we are minimum-wage, fast-food workers.
We many not be doctors or firefighters but do make some awesome coffee and many times we’re the first person people see in the morning when they wake up for their coffee. So please, don’t talk down to us and don’t think we’re just fast food workers. Many of us are just trying to pay for school or need a part-time job to keep us busy. We respect every one of our workers so we’d appreciate it if you respect us back.
If you’re a coffee shop worker, send a comment of what you hate the most and I might just add it on to the list. Thank you!